is BATHO PELE?
GOVERNMENT INITIATIVES –
has identified 8 Principles of Batho Pele
Pele means People First
CONSULTATION – The public should be consulted about the level and
quality of the services they receive from us and, wherever possible, should be
given a choice about the services that are offered.
SERVICE STANDARDS – The public should be told what level and quality of
public services they will receive, so that they are aware of what they can
expect from us.
– All members of the public should have
equal access to the services they are entitled to.
COURTESY – The public should always be treated with courtesy and
INFORMATION – The public should be given full, accurate information
about the public services they are entitled to receive.
OPENNESS AND TRANSPARENCY – The public should be told how national departments and
provincial administrations are run, how much they cost, and who is in charge.
REDRESS – If the promised standard of service is not delivered,
the public should be offered an apology, a full explanation, and a speedy and
effective remedy; and when complaints are made, the public should receive a
sympathetic and positive response.
VALUE FOR MONEY – Public services should be
provided economically and efficiently, in order to give the public the best
possible value for money.
are about ADVOCACY - VERBAL SUPPORT OR ARGUMENT, FOR OR AGAINST A MEDICAL
RELATED ISSUE, CAUSES, OR POLICY.
Ethics Integrity Dignity Respect
Disrespect Unethical behavior Traditional Healers
Bogus doctors Malpractice Medical Negligence
Bad Service Over Charging Unregistered Practitioners
Passing the buck No follow-up Regulators