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SA Health Watch

What is BATHO PELE?

THE NATIONAL GOVERNMENT INITIATIVES

The Government has identified 8 Principles of Batho Pele

Batho Pele means People First

CONSULTATION The public should be consulted about the level and quality of the services they receive from us and, wherever possible, should be given a choice about the services that are offered.

SERVICE STANDARDS The public should be told what level and quality of public services they will receive, so that they are aware of what they can expect from us.

ACCESS All members of the public should have equal access to the services they are entitled to.

COURTESY The public should always be treated with courtesy and consideration.

INFORMATION The public should be given full, accurate information about the public services they are entitled to receive.

OPENNESS AND TRANSPARENCY The public should be told how national departments and provincial administrations are run, how much they cost, and who is in charge.

REDRESS If the promised standard of service is not delivered, the public should be offered an apology, a full explanation, and a speedy and effective remedy; and when complaints are made, the public should receive a sympathetic and positive response.

VALUE FOR MONEY Public services should be provided economically and efficiently, in order to give the public the best possible value for money.

We are about ADVOCACY - VERBAL SUPPORT OR ARGUMENT, FOR OR AGAINST A MEDICAL RELATED ISSUE, CAUSES, OR POLICY. 

NATURE OF COMPLAINTS

Ethics                  Integrity                       Dignity             Respect

Disrespect         Unethical behavior     Traditional Healers         

Bogus doctors   Malpractice                  Medical Negligence

Bad Service       Over Charging              Unregistered Practitioners 

Passing the buck  No follow-up            Regulators 


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